Our refund and returns policy lasts till the transcription starts. If transcription process starts since your purchase, we can’t offer you a full refund or exchange.
Refunds
Once your return or refund enquiry is received and verified, we will send you an email to notify you that we have received your returned request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Offer Prices
Only regular priced services may be refunded. Offer price services cannot be refunded.
Need help?
Contact us at [email protected] for questions related to refunds and returns.