Have Some Doubt's ?

Decide on which level of transcription you would like upload your file and pay.

We offer turnarounds from 24 hours, volume depending.   We always meet deadlines set by our clients and we NEVER over-promise and under-deliver. 

We believe in fair pricing, regularly price check our competitors and often find we are at least 20-30% cheaper but for express services we charge little more.

Yes as soon as orders are placed an Invoice will generated and shared on your mentioned email.

The majority of our transcriptionists are based in the United Kingdom or United States and are native English speakers.

All of our translators/transcribers have signed a Confidentiality Agreement. We respect our clients’ privacy, therefore we provide the option for the client to personally remove the completed transcriptions from our database. Regarding our translators/transcribers, the aforementioned data is completely removed from their computers as well.

We are able to offer discounts for orders of over 20 audio hours. Please contact us to discuss your project.

By default, transcripts are emailed to the uploader’s email address via email attachment in Word .docx format. Transcripts are fully editable.

If we fail to deliver on the date we have committed to, we will make partial refund for you. The only possible obstacles for delivering the file on time are bad quality audio or other technical problems. If any problems do arise, the client is informed immediately.

Poor sound quality is the biggest problem: excessive background noise, noises in the recording process, and not enough volume. Other factors that complicate transcription: more than one speaker, multiple people speaking at the same time, group discussions, fast speaking and industry-specific terminology. If you think any of these apply to your recording, contact our Customer Support team.

We accept mp3, wav, wma, wmv, avi, flv, mpg, mpeg, mp4, m4a, m4v, mov, ogg, webm, aif, aiff, amr, 3gp, 3ga, mts, ovg file formats.

No as of now we are only delivering in English but we are always trying to expand.

Yes. We have a range of existing templates available. Client-supplied NDAs are welcome, subject to approval.